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Privacy

TUS Online Limited ('we and us") are committed to protecting and respecting your privacy, we will only use the information that we collect about you lawfully, in particularly in accordance with EU General Data Protection Regulations (“GDPR”).

This Policy (together with our terms and conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from "you", or that you provide to us, will be processed by us.  By visiting www.theunderwearstore.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the GDPR, the data controller is TUS Online Limited of 96 Newland Avenue, Hull, HU5 3AA.

 

The GDPR states that the personal data We hold about You must be:

a)       Processed lawfully, fairly and in a transparent manner.

b)       Collected for specified, explicit and legitimate purposes that We have clearly explained to You and not used in any way that is incompatible with those purposes.

c)       Adequate and Relevant to the purposes We have told You about and limited only to those purposes.

d)       Accurate and kept up to date.

e)       Kept only as long as necessary for the purposes We have told You about.

f)        Kept securely.

 

PERSONAL DATA WE COLLECT FROM YOU AND WHY

Personal data you give us when making a purchase or setting up an account;

·         Your name and title

·         Company name (if applicable)

·         Billing address

·         Delivery address

·         Telephone number

·         Email address

 

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

 

Additional Personal data which is stored when you make a purchase;

·         The date and time of the order

·         Your payment method

·         How much you paid

·         The shipping method

·         Order processing records

·         The products you ordered

·         Whether you are a new customer, a returning one or a guest

 

The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

 

 

Information we collect about you with regard to each of your visits to our site;

·         Your IP address, its host name and its country location

·         The type of device you used

·         Your login information

·         Browser type and version

·         Information about your visit including full Uniform Resource Locators (URL), clickstream to, through and from our site and the products You viewed or searched for

 

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, products and service.

 

 

If You contact us, we keep a record of that correspondence, for the purposes of communicating with you and record-keeping.

The legal basis for this processing is our legitimate interests, namely being able to contact you and keep our records up to date.

 

HOW WE USE YOUR PERSONAL DATA

We use personal data held about You in the following ways:

•         To help us identify you and the accounts you hold with us;

•         To provide customer care;

•         To enable us to review, develop and improve Our products, services and website;

•         To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

•         To notify you about changes to our service; and

•         To ensure that content from our site is presented in the most effective manner for you and for your computer.

 

 

HOW WE USE YOUR PERSONAL DATA FOR MARTKETING PURPOSES

·         To carry out marketing and statistical analysis;

•         To display targeted, or interest based, offers to you based on those products already purchased;

•         To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about or to inform you of special offers and promotions. 

 

We will only contact you for marketing purposes if you have given express consent for us to do so and you have not exercised your right to withdraw the consent given.

 

 

OTHER PROCESSING ACTIVITIES

In addition to the specific purposes for which we may process your Personal Data set out above, we may also process any of your Personal Data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

INFORMATION WE RECEIVE FROM OTHER SOURCES

TUS Online Limited works alongside third parties and we may receive information from them about you. We will combine this information with information you give to us and information we collect about you.  We will use this information and the combined information for the purposes set out above

 

HOW WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

You agree that we have the right to share your Personal Data with:

•         Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

•         Analytics and search engine providers that assist us in the improvement and optimisation of our site;

 

We will disclose Your Personal Data to third parties:

a)       In the event that we sell or buy any business or assets, in which case we will disclose Your Personal Data to the prospective seller or buyer of such business or assets.

b)       If TUS Online Limited or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.

c)       If We are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of TUS Online Limited, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

HOW WE STORE AND PROTECT YOUR PERSONAL DATA

All information you provide to us is stored on secure UK servers.  It will be processed by staff operating in the UK who work for us or for one of our suppliers.  This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting Your Personal Data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we have given You (or where You have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once We have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

CHILDREN

Our websites and products are not directed at individuals under the age of thirteen. We will not intentionally collect or maintain information about these individuals. If you believe that We may have collected Personal Data from someone under the age of thirteen, please let us know, we will then take appropriate measures to investigate and, if appropriate, delete that information.

 

HOW LONG WE STORE YOUR PERSONAL DATA

We will retain your information for as long as needed to provide you with the products and services or as long as needed to fulfil the purpose for which the Personal Data was originally collected. We may also be required to retain certain information by law and/or for legitimate business purposes such as accounting records.

 

YOUR RIGHTS

You have the right to be informed about the collection and use of your personal data, which is the purposes of this policy.

 

The additional rights you have under the GDPR are:

•         Right to access - You have the right to ask us to confirm whether or not we process your Personal Data and, to have access to the Personal Data, and any additional information. That additional information includes the purposes for which we process your data, the categories of Personal Data we hold and the recipients of that Personal Data. The first copy will be provided free of charge and provided within one month of the request.

 

•         Right to rectification - If we hold any inaccurate Personal Data about you, you have the right to have these inaccuracies rectified.  Where necessary for the purposes of the processing, you also have the right to have any incomplete Personal Data about you completed. 

 

•         Right to be forgotten - In certain circumstances you have the right to have Personal Data that we hold about you erased.  These circumstances include the following:

§  It is no longer necessary for us to hold those Personal Data in relation to the purposes for which they were originally collected or otherwise processed;

§  You withdraw your consent to any processing which requires consent;

§  The processing is for direct marketing purposes;

§  The Personal Data has been unlawfully processed.   

 

However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.

 

•         Right to restrict processing - In certain circumstances you have the right for the processing of your Personal Data to be restricted or suppressed.  This is the case where:

§  You do not think that the Personal Data we hold about you is accurate;

§  Your data is being processed unlawfully, but you do not want your data to be erased;

§  It is no longer necessary for us to hold your Personal Data for the purposes of our processing, but you still require that Personal Data in relation to a legal claim; or

§  You have objected to processing, and are waiting for that objection to be verified.

 

Where processing has been restricted for one of these reasons, we may continue to store your Personal Data.  However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

 

•         Right to data portability - You have the right to request that your Personal Data be moved, copied or transferred from one database, storage or IT environment to another.

 

•         Right to object - You can object to us processing your Personal Data, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party.

If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim. 

 

•         Right to object to direct marketing - You can choose whether we process Your Personal Data for direct marketing purposes.  If You do not want us to process Your Personal Data for direct marketing purposes, we will not process Your Personal Data for this purpose.

 

•         Right to withdraw consent - To the extent that the legal basis we are relying on for processing your Personal Data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

 

•         Right to complain - You have the right to complain to your data protection regulator, in the UK, the Information Commissioner’s Office

 

If you wish to contact us to exercise your rights, please do so using the details on our contact us page (hyperlink) or using the address at the end of this notice.

 

COOKIES

Our website uses cookies to distinguish you from other users of our website.  This helps us to provide you with a good experience when you browse our website and also allows us to improve the site.  For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

 

CHANGES TO OUR PRIVACY POLICY

Any changes We make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

 

CONTACT

Any questions or comment regarding this Privacy Policy are welcomed and should be addressed to TUS Online Limited, 96 Newland Avenue, Hull, HU5 3AA.